Frequently asked questions

How do I place an order?


To place an order, simply follow the steps below for a seamless ordering experience:

  • Select the item you wish to place an order for.
  • Add the item to your shopping cart.
  • Click on your shopping cart to proceed to the checkout.
  • Enter your billing & shipping details and any applicable coupon codes.
  • Select your method of payment - credit card details will be entered on the same page while those paying with paypal will be redireceted to the paypal website to complete the order.
  • Congratulations! You've successfully placed an order. You will be able to view your order number and order details on the final screen. You'll also receive an order confirmation e-mail at the e-mail address provided by you at checkout.




When will I receive my order?


The time to prepare an order for shipping varies as each item is handcrafted in small batches. Please allow for approximately 2-3 business days for preparation. Estimated shipping time for North America is 3-5 business days. A confirmation email will be sent to you via email when your order ships. From the date of placing an order, you should receive wthin 7 days.




Can I use more than one coupon for my order?


No, only one coupon code is applicable per order.




How do I care for my purchase?


We would recommend keeping each perfume and body butter in a cool temperature, away from direct sunlight. Do not spray directly on clothing as perfume oil may stain clothing. For more tips, please download our free Perfume Care Guide at https://robinsmith1.selz.com/item/perfume-wardrobe-care-guide-1.




Does your company ship internationally?


Yes! At this time, we ship our products internationally. The receipient is responsible for any taxes incurred in country of delivery. The shipment will state the order is a gift.




How long does your fragrance last?


Typically, a minimum of 3 hours, but our fragrances can last longer dependent upon how the wearer makes her scent last. We recommend applying the fragrance to clean skin, follwed by a moisturizer, and then layer with same fragrance. It's recommended to apply your scent to pulse points. By using a moisturizer before applying perfume, the moisturizer will help absorb the scent at a slower rate, thereby allowing the aroma to stay in the outer epidermis layers longer.




What fragrance concentration do you use in your products?


We offer Eau de Toilette fragrances. Concentration is between 5% and 15%.




What carrier oil do you use for your perfumes?


We use fractionated coconut oil to dilute our perfumes.




Are your perfumes safe to use?


Yes, our perfumes are safe to use. We use premium grade fragrance oils in our products. Our fragrance oils comply with the International Fragrance Association (IFA) safety and purity standards. It is always best to test patch a small area of skin for any allergic reactions.




What are your hours of operation?


Customer Service boutique hours are 12 noon until 5:00 p.m. Monday through Saturday. We are closed on Sunday and all federal holidays. Occasionally, we offer evening gala sales for our exclusively for subscribers. Clients may shop 24/7/365 online. Please call or text customer service: (281) 746-8013.





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